Finding a Commercial Cleaning Service Company: What to Ask

11/11/2020 (Permalink)

The Best Questions to Ask a Commercial Cleaning Service Company

Although hiring a commercial cleaning service can be a daunting task, if done right, you’ll end up with a cleaning company that will meet and exceed your expectations. Many people wonder how they should screen potential commercial cleaning companies, especially when looking for specialized services such as mold removal, commercial water damage cleanup, water removal, and air duct cleaning.

What to Ask a Commercial Cleaning Service 

Whether you need industrial cleaning, school cleaning, or office cleaning, the following questions will go a long way toward determining whether the cleaning company can provide your business with the services you need.

1. Are you CIMS certified?

Cleaning Industry Management Standard (CIMS) certification ensures that the company under consideration has a proven record of adhering to industry best practices that deliver effective, consistent, and responsive cleaning. A company with this certification is committed to the industry and meets the highest standards—it’s almost a guarantee of excellence.

2. What training do you offer your employees?

The cleaning service's employees must be able to deliver the excellent service your business needs. For this to happen, employees need training explicitly geared toward the kind and level of commercial cleaning services your business requires.

3. How long have you been in business?

Besides having employees with the right level of expertise, the cleaning company must also have adequate experience. One way to predict the kind of service the company will offer is to look at its services in the past. Typically, experienced companies tend to be much better at what they do.

4. What accounts do you service with a business that closely resembles mine?

You ideally want a commercial cleaning company with experience working with other, similar business properties because this will help them get a better idea of the kind of customized commercial cleaning services needed.

5. What quality control checks do you use to ensure reliability?

The best commercial cleaning services use janitorial inspections to ensure quality control and employ reporting software and apps to communicate their results quickly and efficiently. This practice ensures that you regularly receive reports and updates to help resolve any possible issues that may arise.

6. Will the same employee or employees continually service my facility? What is your employee turnover percentage?

The best commercial cleaning companies hire and retain good employees. Having a consistent set of long-term cleaners is ideal since the team becomes aware of your establishment's requirements and understands your facility. 

Turnover percentage can also help you determine the level of continuity. While turnover percentages tend to be higher in low-paying service jobs, certain companies have adapted systems and practices that retain their key staff and lower their turnover percentages. Consider asking your potential cleaning service company what strategies it has adapted to ensure it retains its best employees.

7. How do you screen your employees?

Reliable companies work with reliable employees and have recruitment processes that ensure they only hire the right people. Some companies include personality tests in their recruitment process. Others verify references, police records, and previous employment. A cleaning service with a reliable screening process will protect your business, employees, and facility.

Any More Questions?

The number of questions to ask when looking for a commercial cleaning service is almost limitless. However, the above questions should help you get headed in the right direction and streamline the decision-making process. When it comes to commercial cleaning companies in Bedford, SERVPRO is an industry leader.

Why SERVPRO?

SERVPRO is an all-in-one commercial cleaning and restoration company that has served Bedford since 1967. They are a licensed, insured, and certified option with rigorous hiring standards and a positive feedback profile in Texas.

For more information about commercial cleaning, contact SERVPRO of Hurst-Euless-Bedford.