What our Customers say...

Water Damage Testimonials

Shane and his crew came out late Friday night to address damage caused by a water leak.  They got to work right away.  Shane (the franchise owner) explained the process and is dealing directly with my insurance company regarding payment.  His crew Joe and Willie were soft-spoken, friendly, well-mannered, responsive to my requests/questions, and gentle with my belongings.  One of the crew came by every day to check on the progress, including Saturday and Sunday.  I am very pleased with the work and recommend using this company for remediation services.  

We have been very pleased with the action taken to save our house from ruin.  Very punctual and thorough.  Good company to work with. 

We had water damage to our hall and middle bedroom because of an air conditioner issue.  SERVPRO was right here the same day with fans and other equipment.  They were wonderful.  Brett from SERVPRO kept a watch eye on us with daily visits until all of the water was dried up.  They did an excellent job.

My fiancée and I encountered water damage a few weeks before our wedding. Shane and his technician were very responsive and were able to move quickly to assuage our concerns about the damage. He was able to counsel us through the best, most cost effective options for our problem. The technicians were always on time and efficient. I cannot recommend them highly enough for their quality work and personable approach.

Disaster struck our home in the way of water damage from a ruptured water heater. I called SERVPRO of HEB/Grapevine NE Tarrant County and they arrived within 1 hour. The technicians were very professional and worked hard and late into the night. The staff at SERVPRO all were very professional and helped my family through the process, including moving me to another place to stay. The SERVPRO motto of "Like it never happened" is true. I would highly recommend them to anyone.

SERVPRO was sent on a Sunday afternoon to begin my water restoration. Erika and Jessi were prompt, helpful and very effective. They answered all of my questions and listened to all of my concerns. The crew not only did their job well, but they were compassionate and kind to me at a time when I needed to talk and feel supported. My phone calls were always answered and I felt like they "had my back" through the whole ordeal. Please commend these ladies on a job well done!

This is our third experience with SERVPRO of HEB- We are very satisfied. Thanks!

The most dreaded thing happened when the washing machine hose that ran into the wall came off and flooded the washroom and kitchen floors in our Hurst Rental home. We were out at the time so the water was there for a very long time. I called SERVPRO and Shane and his team responded quite quickly. They set up their drying equipment and everything dried nicely. All is even better than before this all happened. Just wanted to say that I felt the company was professional, Thanks SERVPRO

Toni and Robert were very professional and wonderful during this stressful time!

Great customer service from office staff and especially the on-site personnel.

We had a water line broke in our day care school in the ceiling accidentally by a local plumber. The local plumber called SERVPRO that he knew to extract the water and dry it out. I was very impressed by the owner (Shane's) and his crews knowledge and how fast he was at our school. We reported the incident and the state health department came out and "thank god" they knew what they were doing, because we passed with flying colors and were not temporarily closed. They saved the day!

We woke up to every homeowners nightmare: the toilet downstairs flooded and there was a couple of inches of water. To make matters worse, we had guests coming in town in a few days. We called Shane with SERVPRO and he was here within 30 minutes with huge truck full of equipment. Shane began extracting the water and getting everything back to normal. Long story short, he saved the day!

I am so grateful for SERVPRO! I live in Seattle, WA and own a home in Texas. One Thursday afternoon our renters called to let us know that our home had a flood. The crew was anxious to get to our property and help us get our affairs in order. From the beginning, they explained, step by step and in detail, what it would take to get our home taken care of. The work was done fast and the quality was second to none. I would recommend this company to anyone. Thanks so much

My family and I were extremely impressed by the professionalism and service that we received from SERVPRO. Shane was available immediately when I called him in a panic over my flooded home. Shane's experience and expertise was such an asset during the restoration process. I have and will continue to recommend SERVPRO to family, friends, and neighbors. Great job Shane THANKS

Amazing!!! Where to start, from the very beginning SERVPRO of HEB was very professional and above all honest. Shane the owner was extremely accommodating as well as a person of integrity and professionalism. He and his company were able to literally save my house. I thought the drywall, baseboards, carpet and pad we're going to be torn out; however due to their training and experience they were able to completely restore our home back to perfect. Just AMAZING guys you were a life savor!

I called and talked to Shane this evening about a water leak in my house. He was very helpful with me on the phone, helping me find the leak and stopping it. The leak was my washing machine and Shane helped me turn the water off over the phone. My husband is out of town and I am home alone and knew nothing about this Shane was so helpful. I want to thank Shane and his team for their help drying out my house.

Recent storms caused our roof to leak and damage the carpet in our master bedroom. SERVPRO arrived at our house within hours to assess the damage and remove the water. We couldn't have asked for better service.

SERVPRO removed mold from our kitchen after we suffered water damage from a faulty water line. They worked fast and our lives were back to normal before we knew it.

A bad storm damged our roof and caused water to leak into our garage. SERVPRO removed the water and had it dry within 2 days. Great service, quick turnaround time.

"So grateful that they were so quick to come, assess the needs, and begin the clean up process. Thank you for getting us back to normal!"